Your information, handled with care.

Last updated 5 October 2026.

This policy explains what Lokhire collects when you use Lokhire, why, who it is shared with, and the choices you have. You can contact us through Help & support or admin@lokhire.com with questions about your information.

What we keep

• Account: your name, email address, and a securely hashed password (never the password itself).
• Your career information: experience, education, projects and skills you enter or import, resume versions, notes, job descriptions you paste, and saved AI suggestions.
• Mock interviews: what you book (time, role, focus, notes), a snapshot of the resume you chose or the PDF you uploaded for it, attendance, the session’s transcript, and your interviewer’s feedback.
• Payments: what you bought, the amount, and Razorpay’s order and payment references. Your card, UPI and bank details go to Razorpay only; Lokhire never sees or stores them.
• Support: messages you send us.
• Technical: sign-in sessions, the time you last used the service, and your IP address, used to keep the service secure and to limit abuse.

How we use it

To run your workspace and build your resumes; to answer AI requests you make; to book, hold and follow up mock interviews; to take payments and give you what you bought; to send emails about your account and bookings (verification, booking confirmations, a reminder before each session, feedback being ready, and a note before Pro ends); to keep the service secure; and to meet legal obligations. We do not sell your information, use it for advertising, or send marketing emails.

We rely on your consent, given when you create an account, book a session or make a payment, and on doing what you asked us to do. You can withdraw consent at any time by deleting your account; anything already done before then is not affected.

Mock interviews and transcripts

The interviewer assigned by Lokhire receives the resume you booked with and your notes. Calls are not saved as audio or video recordings. Every session is transcribed: our call provider turns the call into text after it ends, Lokhire keeps the transcript for your interviewer and your feedback, and our call provider deletes its copy within 7 days. The booking page says so before you book.

Who we share it with

Only the services that run Lokhire, each for its own part and under its own terms:

• Hosting and storage providers: hosting and the database.
• AI service providers: the parts of your career information needed to answer an AI request you make. We ask that responses are not stored as conversation history.
• Call and transcription providers: interview calls and their transcription.
• Razorpay: payments.
• Email delivery providers: delivering account and service emails.
• Your interviewer, for sessions you book.

Some of these services process data outside India. We may also disclose information when the law requires it. If error monitoring or product analytics are switched on, they are set up not to collect resume text or call content.

How long we keep it

Your account and everything in it are kept until you delete your account, when they are deleted with it, transcripts and uploaded files included. We keep your five most recent resume uploads, plus any a booking uses. A guest workspace without a verified email that is not opened for 30 days is deleted with its resumes (90 days if you entered an email and have not yet confirmed it). Razorpay keeps its own payment records as the law requires.

Your rights

You can see and download everything we hold about you (Account → Export my account data), correct it by editing it, delete your account and its data (Account → Delete my account), ask us how it is handled, and raise a grievance. You may also nominate someone to exercise these rights for you if you become unable to. Contact us through Help & support or admin@lokhire.com for anything here.

Security

Data is encrypted in transit and stored with access limited to what each part of the service needs. Passwords are hashed. No method is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.

Cookies

Lokhire uses cookies to keep you signed in and to protect sign-in. They are needed for the service to work; we do not use advertising cookies.

Grievance Officer

Write to us through Help & support or admin@lokhire.com. We acknowledge grievances within 48 hours and resolve them within 30 days.

Changes

If this policy changes, we update the date above, and we email you before a change that affects how your information is used.