Cancellations and refunds.
Last updated 5 October 2026.
Everything on Lokhire is a digital service bought online through Razorpay and delivered to your account as soon as payment is confirmed. This is when you can cancel, and when you get a session back or your money back.
Mock interview sessions
- You cancel 4 hours or more before: cancel from Your interviews, and the session returns to your account to book another time within its 90 days.
- Within 4 hours of the start: the session can no longer be cancelled on the site. Contact us if something has come up and we will help where we can.
- You don’t join: the session counts as used.
- Lokhire or your interviewer cancels, or the interviewer doesn’t join: your session returns to your account, or we refund it in full if you ask.
- An unused session is refunded in full if you ask within 7 days of buying it and have not booked it.
Pro
Pro is a 30-day pass that starts as soon as it is paid for and never renews by itself, so there is nothing to cancel. Because its features are available straight away, a pass is not refundable once it has started. In the Pro and mock interview bundle, the interview session follows the rules above.
Payment problems
If you are charged twice, or charged and what you bought does not appear in your account, contact us with the payment reference. The duplicate or failed payment is refunded in full.
How refunds are paid
Refunds go back to the original payment method through Razorpay. We start them within 2 working days of approving them; your bank or UPI app usually shows them within 5–7 working days.
Ask for a refund or cancellation
Write to us through Help & support or admin@lokhire.com with the email on your account and, if you have it, the payment reference from your receipt.